I see that three of you read my last blog post. My numbers are soaring!  So to stay accountable – here’s how I’m doing with my “to do” list:   Watching my TED videos; even the one about self-healing asphalt. Wow…asphalt. Installed Rosetta Stone French and began Lessons. Elle boit. Preparing for Idea Camp talk [...]

It takes less than a minute to give us the basic info we need to process your order.  And I understand why I get a curious look from some customers, as if they are saying (or they actually DO say): “Why do you need that info when I just want to get a ticket?”   [...]

I tend to occupy my mind most of the time – double entendre intended.  Thoughts of myself (my shortcomings, my hopes, my tasks) occupy my mind and I tend to live in my mind rather than act outside of it.  I am more a thinker than a doer.  Thank goodness for deadlines and a guilty [...]

I really try not to bombard our patrons with an immeasurable amount of signage in our lobbies and on our windows. With every new show, new signs seem to be needed. Still, I try and keep it simple and to the point. Pertinent information only. I wonder, what’s the magic trick to getting people to [...]

People often comment to me about how great it must be working in a performing arts theater because I get to see so many shows. Unfortunately, although it is a great place to work, I rarely get to see an entire concert of performance. What with reconciling seating disputes, radio-ing for more paper towels in [...]